Terms & Conditions

 RETURN AND EXCHANGE

It has never been simpler to exchange your 5-Elements! We now offer Free returns and exchanges. We invest a great deal of love and care in the making of every product of 5-Elements. If for some, you are unsure of the size or we’ve missed a spot and you’d like to exchange them for another one then please notify us on 5-elements.co.in. We have a super simple exchange process in the form of replacement.

We do not entertain refunds & exchanges on International orders.

We must receive the product within 7 days from the date it was shipped to you. 

Please Note- During festivals, adverse weather conditions or political crisis, your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time or else will be notified.

Simply fill in your details below, to get started.

PS - Please mention the size and style you want in exchange for your current pair in the customer note when raising your exchange request. Print and place the confirmation email in the parcel when sending it back with our logistics partners. 

As a company policy we do not provide refund/cancellation on any product sold. Once the product are sold they can be exchanged for replacement or a credit note


SHIPPING POLICY


For Domestic Orders

- Within India.

We provide free delivery for our products. 
The dispatch time is 24-48 hrs.

Delivery time ranges between 3-7 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamaties & other unavoidable circumstances.

While we shall try to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

For International Orders.

Shipping rates will be calculated at checkout depending on your geographic location.

The dispatch time is 24-48 hrs.

Delivery time ranges between 7-10 days after dispatch depending on where you are located. This time frame might be affected due to public holidays, natural calamaties & other unavoidable circumstances.

While we shall try to ship all items in your order together, this may not always be possible due to product characteristics, or availability. 


SECURITY & PRIVACY POLICY


 5-Elements is committed to protecting the privacy of visitors to this site (the "Site"). At 5-Elements, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to followup on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers.

We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes. We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. 5-Elements reserves the right to make alterations to this policy in the future without notice.